Privacy Policy

1. Introduction

Fixabee ("we", "us", "our") is operated by Aadhi Pixels Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform, including our mobile application and website (collectively, the "Services").

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Services:

• Account Information: Name, email address, phone number, profile photo
• Identity Verification: Date of birth (for Providers and age verification)
• Address Information: Service addresses for bookings
• Booking Information: Service details, scheduling preferences, special instructions
• Communications: Messages exchanged through the platform, support requests
• Reviews and Ratings: Feedback you provide about services or users
• Provider Information: Service offerings, availability, portfolio images, business details

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, actions taken, time spent on the app
• Location Data: With your permission, approximate location for finding nearby providers
• Log Data: IP address, browser type, access times, pages viewed
• Crash Reports: Technical information when errors occur to help us improve

2.3 Information from Third Parties

We may receive information from third parties including Firebase (authentication), Stripe (payment status), and analytics providers. We do not purchase or obtain personal data from data brokers.

2.4 Device Identifiers

Our mobile app collects the following device identifiers:

• Firebase Installation ID: A unique identifier generated by Firebase to distinguish your app installation for analytics and service delivery
• Push Notification Tokens: FCM (Android) and APNS (iOS) tokens to deliver push notifications to your device
• Device Information: Device model, operating system version, and app version for crash reporting and diagnostics (via Sentry)

These identifiers are essential for app functionality and are collected automatically by our service providers (Firebase, Sentry). You can control analytics collection through the consent settings in the app.

3. How We Use Your Information

We use your information for the following purposes:

• Provide Services: Facilitate connections between Customers and Providers, process bookings
• Process Payments: Enable payment processing through Stripe (see Section 4)
• Communications: Send booking confirmations, updates, reminders, and support responses
• Safety and Trust: Verify identities, prevent fraud, enforce our Terms
• Improve Services: Analyse usage patterns to enhance features and user experience
• Legal Compliance: Comply with applicable laws, regulations, and legal requests
• Marketing: With your consent, send promotional communications (you can opt out anytime)

We process your data based on: (a) your consent, (b) performance of our contract with you, (c) our legitimate business interests, or (d) compliance with legal obligations.

4. Payment Information and Stripe

4.1 What Stripe Handles

• Card numbers, CVV codes, and expiry dates
• Bank account details for Provider payouts
• Identity verification for Providers (Stripe Connect)
• Fraud detection and prevention

4.2 What Fixabee Receives

• Payment Method ID (a token, not your actual card number)
• Last 4 digits of card (for display purposes only)
• Payment status (succeeded, failed, refunded)
• Transaction amounts for booking records

For more information about how Stripe handles your data, please review Stripe's Privacy Policy.

5. How We Share Your Information

We share your information only as described below:

5.1 With Other Users

• Customers see: Provider name, profile photo, ratings, reviews, service offerings
• Providers see: Customer first name, service address, booking details, contact number (for the booking only)
• Both see: Messages exchanged, booking history with each other

5.2 With Service Providers

• Stripe: Payment processing and Provider payouts
• Firebase (Google): Authentication, database, cloud functions
• Sentry: Error tracking and crash reporting
• Analytics providers: Aggregated usage data (with your consent)

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

If Fixabee is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfil the purposes described in this policy. Specifically:

• Account Data: Until you delete your account, plus a reasonable period for backup and legal compliance
• Booking Records: 7 years (for tax and legal purposes)
• Payment Records: As required by financial regulations (typically 7 years)
• Communications: Until account deletion or as required for dispute resolution
• Analytics Data: Aggregated data may be retained indefinitely

When you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

7. Your Rights (GDPR and UK Data Protection)

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, go to Settings → Legal & Privacy in the app, or contact us at support@fixabee.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication via Firebase Authentication
• Access controls limiting who can access your data
• Regular security assessments and monitoring
• Secure cloud infrastructure (Google Cloud Platform)

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breach as required by law.

9. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Essential Cookies: Required for the website to function (always active)
• Analytics Cookies: Help us understand how visitors use our site (with consent)
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

10. Analytics and Consent

We use analytics to improve our Services. You can control analytics collection:

• A consent banner is shown when you first use the app
• You can change your preference anytime in Settings → Privacy
• Analytics is disabled by default until you give consent
• We use Firebase Analytics and may use Google Analytics

Even with analytics disabled, we collect minimal data necessary to provide the service (e.g., error logs for troubleshooting).

11. Children's Privacy

Our Services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

12. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA, including the United States (where our service providers like Google and Stripe operate). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the app. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk