Account Deletion

Last updated: January 2026

Account deletion is permanent and cannot be undone. Please read this page carefully before requesting deletion of your Fixabee account.

1. How to Delete Your Account

You can request deletion of your Fixabee account through the following methods:

Option A: Delete from the App (Recommended)

Open the Fixabee app on your device
Navigate to Settings (tap the profile icon, then tap Settings)
Scroll down to Legal & Privacy
Tap "Delete Account"
Read the information about what will be deleted
Confirm your decision by tapping "Delete My Account"
You may be asked to re-authenticate for security purposes

Option B: Request via Email

If you cannot access the app, you can request account deletion by email:

Send an email to support@fixabee.com
Use the subject line: "Account Deletion Request"
Include the email address associated with your Fixabee account
We will verify your identity and process your request within 30 days

Note: For security purposes, deletion requests via email require identity verification. We may ask you to confirm details associated with your account.

2. Data That Will Be Deleted

When you delete your account, the following data will be permanently removed within 30 days:

Permanently Deleted Data

Profile Information: Name, profile photo, bio, and contact preferences
Account Credentials: Email address and authentication data
Address Information: Saved service addresses
Messages: All conversations and chat history
Preferences: App settings, notification preferences, and saved filters
Device Tokens: Push notification identifiers
Provider Data (if applicable): Service listings, availability settings, portfolio images

3. Data That Will Be Retained

Certain data must be retained for legal, regulatory, and business purposes. This data is retained in accordance with applicable laws:

Data Type	Retention Period	Reason
Transaction Records	7 years	Tax and financial regulations (UK HMRC requirements)
Payment History	7 years	Financial compliance and audit requirements
Booking Records	7 years	Legal disputes, insurance claims, tax documentation
Reviews You've Written	Anonymised	Reviews are anonymised (author shown as "Deleted User")
Fraud Prevention Data	Up to 7 years	Prevention of fraud and platform abuse

Important: Retained data is stored securely and is only accessed when legally required (e.g., tax audits, legal proceedings). This data is not used for marketing or shared with third parties except as required by law.

4. Third-Party Data

Fixabee uses third-party services that may retain some data independently:

Stripe (Payment Provider): Payment information is managed by Stripe. When you delete your Fixabee account, we disconnect your Stripe Customer ID from our systems. You can contact Stripe directly to request deletion of payment data: Stripe Support
Firebase/Google: Authentication data is deleted when your account is removed from our Firebase project.
Analytics Data: If you previously consented to analytics, aggregated (non-personal) data may be retained for service improvement.

5. Before You Delete Your Account

Please consider the following before deleting your account:

Pending Bookings: If you have any active or pending bookings, please cancel or complete them before deleting your account.
Outstanding Payments: Ensure all payments are settled. Providers must withdraw any pending earnings before account deletion.
Active Disputes: If you have any ongoing disputes or support cases, these should be resolved before deletion.
Download Your Data: You can request a copy of your data before deletion by contacting us at support@fixabee.com

Account Deletion is Permanent

Once deleted, your account cannot be recovered. You will lose access to your booking history, messages, reviews, and any Provider earnings. If you wish to use Fixabee again, you will need to create a new account.

6. Processing Timeline

After you request account deletion:

Immediate: Your account is deactivated and you are logged out of all devices
Within 24 hours: Your profile is no longer visible to other users
Within 30 days: All deletable personal data is permanently removed from our active systems
Within 90 days: Data is removed from backup systems

7. Contact Us

If you have questions about account deletion or need assistance, please contact us:

Aadhi Pixels Ltd (Fixabee)
Email: support@fixabee.com

For more information about how we handle your data, please review our Privacy Policy.

This page is provided to comply with app store requirements and to ensure transparency about our data deletion practices. Fixabee is committed to respecting your privacy and your right to control your personal data.